Support

Need help with Oncallz? We're here to assist with the web app and the iOS and Android mobile apps.

Contact us

Email [email protected] and we'll get back to you. Please include your organization name and a description of the issue, and screenshots if relevant.

Common topics

• Notifications — make sure notification permission is granted on your device and your phone number is verified in More → Phone verification for SMS and voice pages.
• Signing in — use the same email and password as the web app. You can also continue in the browser from the mobile login screen.
• Incidents — acknowledge, resolve, comment on, or reopen incidents from the incident list or detail screen.
• On-call — view current coverage on the On-call tab; schedules are managed in the web app.

Account & data

For data access or deletion requests, or any privacy question, see our Privacy Policy or email us.