Support

Need help with Oncallz? We help with the web app and the iOS app. The Android app is in closed beta and coming soon; it is not yet available on Google Play.

How do I contact support?

Email support@oncallz.com and we will get back to you. Please include your organization name, a description of the issue and screenshots if relevant. You can write to us in English or Turkish.

Common topics

• Notifications: make sure notification permission is granted on your device and your phone number is verified in More → Phone verification for SMS and voice pages. SMS and voice calls also need your organization's own Twilio or Vonage account to be connected by an administrator.
• Signing in: use the same email and password as the web app. You can also continue in the browser from the mobile login screen.
• Incidents: acknowledge, resolve, comment on or reopen incidents from the incident list or detail screen.
• On-call: view current coverage on the On-call tab; schedules are managed in the web app.
• Connecting monitoring tools: each integration has its own webhook URL. See the Integrations page for setup guides.
• What Oncallz can do: the Features page covers schedules, escalation, phone and SMS alerting, AI investigation, status pages and post-mortems.

Account and data

You can delete your account yourself; Delete Your Account and Data explains the steps and what is removed. For data access requests or any privacy question, see our Privacy Policy or email us.